Police Clearance Certificate Challan Payment Process (Issues & Solutions)

ByHarry Jagard

The Police Clearance challan is an official payment verification document that confirms you have paid the required government fees for your Police Clearance Certificate. This document is essential as it initiates the verification process by the police authorities. Without a properly processed challan, your PCC application cannot proceed.

Payment Methods for PCC

There are several payment methods for challan payments of getting police clearance certificate in Bangladesh , each of them are listed below in detail:

Traditional Bank Payment

One of the most common methods for paying the PCC fee is through traditional bank payments. This involves visiting a branch of Sonali Bank or Bangladesh Bank, both of which are authorized to accept PCC payments.

man paying police clearance challan in local bank

To make the payment:

  • Visit a Bank Branch: Go to any branch of Sonali Bank or Bangladesh Bank nationwide.
  • Fill Out the Challan Form: Obtain a treasury challan form from the bank and fill it out accurately. The treasury challan code for PCC payments is 1-7301-0001-2681.
  • Pay the Required Amount: The fee for the PCC is BDT 500. Ensure you have the exact amount ready to expedite the process.
  • Obtain the Bank Seal and Signature: After making the payment, the bank official will stamp and sign your challan copy. This step is crucial as it authenticates your payment.
  • Keep the Challan Safe: Preserve the original challan receipt carefully, as you will need to upload a scanned copy during your online PCC application.

Digital Payment Solutions

In an effort to modernize and streamline government services, digital payment options are now available for PCC applications. Thera are number of banks and payment options that accepts PCC challan.

man paying police clearance challan digitally

These methods offer convenience and save time by eliminating the need to visit a bank physically.

  • E-Challan Portal: The government’s official e-challan portal allows you to make payments online. After registering or logging in, you can pay the PCC fee using various online banking methods.
  • Mobile Banking Services: Services like bKash, Rocket, or Nagad enable you to pay the PCC fee directly from your mobile device. Follow the instructions within the app to complete the transaction.
  • Credit/Debit Card Payments: Some platforms accept payments through credit or debit cards. Verify the authenticity of the platform before proceeding to avoid any potential fraud.

The easy way to pay the challan amount of BDT 500 is though digital payments before Traditional Bank payments, and most of the people use this method.

Payment Precautions

Use these precautionary measures so you don’t get any trouble paying your PCC challan and get your certificate.

  • Reference Number on Challan: Write your application reference number on the original challan to facilitate easy tracking.
  • Retain Payment Receipts: Keep all original payment receipts until the PCC process is complete.
  • Scanned Document Quality: Ensure that the scanned copies of your documents are clear and within the required file size limits to avoid upload issues.

Common Issues and Solutions

Despite the availability of multiple payment methods, applicants may encounter certain issues during the PCC application process. Being aware of these potential challenges and their solutions can help you navigate the process more efficiently.

1. Duplicate Application Error

One common problem is receiving an error message stating,

“ORA-20100: Sorry! You already have one application under verification.”

This indicates that there is an existing application associated with your details in the system.

Solution:

Contact the police helpline at 01320001825 or 01320001824 during operating hours (Sunday to Thursday, 9 AM to 4 PM, excluding public holidays). Request the removal of any pending applications linked to your information. Once the previous application is cleared, you can proceed to submit a new one.

2. Challan Not Uploading Properly

Issues may arise when uploading the scanned copy of your challan. The system might fail to recognize your payment details if the information is not entered correctly.

Solution:

Ensure that you input the exact bank branch name where the payment was made, select the correct payment date using the calendar tool, and enter the precise challan number as it appears on your receipt. Additionally, make sure that the scanned copy of the challan is clear and the file size does not exceed 300 KB.

3. System Unable to Locate Payment Details

If the system cannot verify your payment, it might be due to delays in bank processing or technical glitches.

Solution:

Wait for 24 to 48 hours to allow the payment to be processed and reflected in the system. If the issue persists, reach out to the helpline for assistance.

4. Address Verification:

Both your permanent and current addresses must be within Bangladesh for the PCC application. For individuals residing abroad, additional documents are required.

Solution:

Foreign residents must provide a copy of their latest arrival stamp in Bangladesh and an authorization letter including the National ID (NID) details of the person who will collect the PCC on their behalf.

5. Previous Application Conflicts:

Using a passport number that was associated with a previous PCC application may lead to rejection.

Solution:

Log in to your PCC portal account and delete any previous draft or incomplete applications before submitting a new one. Ensure that all personal details are up-to-date and accurate.

Processing and Collection of the PCC

Understanding the processing timeline and collection methods can help you plan accordingly.

Timeline Expectations:

  • Within Dhaka: The PCC is typically processed within 7 working days.
  • Outside Dhaka: Processing may take up to 10 working days.

Collection Methods:

  • In-Person Collection: You can collect the PCC from the designated police office. Bring your original documents and the original challan receipt.
  • Courier Delivery: Opt for courier service during the application process by paying an additional fee. Ensure that your delivery address is accurate.
  • Postal Delivery: In some cases, postal delivery may be available. Check for this option during your application.

Support Options

If you still have any issue, you can contact here:

  • Helpline Availability: If you encounter any issues, contact the police helpline at 01320001825 or 01320001824 between 9 AM and 4 PM, Sunday to Thursday.
  • Reporting Harassment: If you experience any form of harassment or misconduct during the PCC application process, you can file a complaint with the Deputy Commissioner of Police in metropolitan areas or the Superintendent of Police in district areas.

Final Thoughts

Successfully obtaining a Police Clearance Certificate in Bangladesh requires careful attention to detail, especially regarding the payment process and potential issues that may arise. By familiarizing yourself with the payment methods, being proactive in addressing common challenges, and utilizing the available support resources, you can navigate the PCC application process with confidence.